The New Provider Suite

The new Provider Suite:

Educational Providers, we have great news for you! We’ve updated our provider accounts, and we’ll introduce you to it right here and now. We are currently in BETA phase with only a few providers using the system, but we plan to have every provider using the new system in the future! We know change can be scary sometimes, so we want to make sure you know what to expect when the time comes.

The Dashboard:2015-11-24_13-42-13

This is the screen you will see when you first log in, and it’s going to be your home base where you will access many familiar features, as well as some new ones! On the left hand side of the screen, you will see a menu with the following tabs: Dashboard (your current screen), Courses, Boards, Communications, and Users (this last tab will only display if you are an Admin. user on the account).

On the Dashboard, you’ll see some key metrics to help you understand your activity at a glance. At the top-middle, there are three boxes: one that corresponds to your average reporting time, a second that displays your total number of active courses, and a third that indicates the number of Board approvals you hold.  Additionally, you will see a snapshot of your average rating on the right-hand side, calculated based on reviews from licensees who have completed your courses.  The graph in the middle will display the number of course completion reports you’ve made on a monthly basis for the last year, while your year to date total will display numerically below the chart. In addition, you will see the number of reports you have made in the current and immediately preceding months.

The Courses Tab:

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When you click on the Courses tab from your menu on the left, you will be brought to a master list of all your courses, including “In Progress“, “Pending“, and “Active” courses. Here, you can filter by course type, course status, location, and/or instructor using the “Filters” button at the top right of your course list.  Please note, there is also a search bar at the top that may be helpful; you may use this to search by course name or course tracking number, and you can even search by license number!  Searching by license number will allow you to see all the courses you have reported for a particular licensee at one time, on one list.

To the left of your course list, there is a sub-list of options. You can add a new course, upload roster entries using excel or text files, view rejections, and review a history of your uploads which will include a date and time stamp, as well as a link to the license numbers you included in each posting. You will also have the opportunity to review, modify, and remove any pending uploads, so tracking the upload process for accuracy will be easier than ever!

You may notice you have some new course status indicators, and these tags will show up under each course title on your course list. We have color-coded them to make them easy to identify. The green “Active” tab indicates that all hours on the course have an approved status, while the grey “Active” tab means that at least one Board has approved hours, while at least one other Board request for hours is pending, withdrawn, or expired. The blue “Pending” tab indicates that all applications for approved hours are awaiting Board decisions, and the yellow “In Progress” tab indicates that the course application was saved mid-process as a draft. These “In Progress” applications can be resumed or deleted at any time for your convenience (buttons for either resuming or deleting will be to the right of these “In Progress” courses).

You will see two buttons to the right of each active course as well: “View Summary” and “Manage Roster.” The course summary (pictured below) will show you basic course details, offering information, application attachments, approved hour information, instructor details (as applicable), and any answers you provided to Board questions during your application process. Click “Edit” next to Basic Information to modify your course description, the registration website, or advertising settings.

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With the old provider account, the steps to get from adding a course to posting a roster were more complex, and you are certainly accustomed to first creating a course, then establishing a publishing in order to advertise, and then finally adding roster entries. One of the most exciting changes in the new Provider Suite is that publishings are a thing of the past! Instead, you will now have offerings, which allow you to tell our system and the public, via our course search, what dates you will offer your live activities and where. However, that is all the offering is used for—it is no longer necessary in order to post a roster. Click “Edit” next to Offerings to add a new offering or to modify your existing ones, including changing the dates, locations, and prices of each.

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To understand more about how that process works, you should go back to your full course list. Each course now has its own single “course roster,” which contains all entries for that course, much like you are used to for anytime/home study courses now.  Click on the “Manage Roster” button to see that master list. You can filter your roster by date range if you would like to see a specific time frame, by state in which the attendees are licensed, by status of the roster entry (Ready to Post, Posted, Rejected), by the location associated with certain attendees, or you can use the search bar to look for a particular licensee by name or license number. Additionally, you can export the roster to an Excel spreadsheet, using the Export button at the top right of the screen.  Click here to read more about how to report manually by license number, or click here for information on the new Excel/Text file upload process in Provider Suite.

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Boards Tab:

Provider Suite Boards

From here, you will see a master list of all possible boards. You can sort the list to view only active boards, boards you have not applied for, in progress applications, etc. This section is color-coded so you can see at a glance what status your board application holds. The green “Active”  means that you are approved for that board. The blue “Pending”  tab indicates that you have submitted your application and are awaiting approval. The yellow “In Progress” tab means that you have not yet submitted your application and you need to complete it in order for the board to review. On the left hand side of the screen, you can sort for boards by “status” or by “state.”

Communications Tab:

Provider Suite Communications

The Communications tab is for communication from the board regarding pending applications. All other things that you were used to seeing in your message inbox will appear under the bell icon at the top right hand of the screen, which will lead you to your Notifications page (see below).

Notifications

 

Users Tab:

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There are two types of users in the new Provider Suite: “Normal” and “Admin.” “Normal” users can perform all functions except for managing users and changing provider-wide settings, while “Admin” users can do everything! Adding a new user has also been simplified– an email will be sent to the individual you wish to add, inviting them to create their own profile.  Once complete, they can begin to access the provider account immediately. You can learn more about how to add, remove, and modify users by clicking here.

Of course, if you have any questions about any of these changes or how to use the new site, there are many resources for you to utilize. At the bottom left of the screen, there is an option to view the FAQs we’ve made for the new Provider Suite. And you can reach out to our CE Experts anytime M-F 8am-8pm (EST) at 877-434-6323.

We’re really excited about this upgrade, and we hope that it enhances your experience with CE Broker!

 

 

New Feature: The CE Broker Live Chat

When CE Broker launched its new website, it created a new Live Chat feature that can connect you directly to a CE Broker Help Desk Representative.  Whether you are a healthcare professional, employer, or an educational provider, you can get immediate reliable answers to your queries.  To access this feature and chat with a representative, click “Live Chat” at the top right corner of the CE Broker homepage.  The Live Chat’s additional features are explained below.

Once you open the Live Chat you’ll be prompted to enter your name – first name will suffice.  Then the Live Chat will tell you, “You are now chatting with ‘[name]’.”

You are now connected with a CE Broker Representative who can answer all of your questions.  The Help Desk operates from 8 a.m. – 5 p.m. Monday through Friday so this may be a convenient way to get assistance when you do not have time to call.

Once your questions have been answered, you can choose to either email yourself or print a transcript of the conversation.   To send an email, click the email icon in the upper right hand corner of the Chat Window and enter your address.  Similarly click the printer icon to print the  conversation.  When you are finished, click “Close” and you are done.

If you have any additional questions, please call our Help Desk at 1-877-434-6323 or you could of course use our Live Chat feature.

Does CE Broker Offer Continued Education Courses?

CE Broker powers the official course search for the Florida Department of Health (DOH).  There are over 4,000 approved educational providers, offering over 300,000 courses.  It can be overwhelming for a licensee who is searching for a course through a traditional search engine.  Is this provider approved?  Will this course automatically be submitted to CE Broker or do I have to report it myself?  CE Broker organizes and categorizes this information in its course search.  Every course listed on the CE Broker website is offered by an approved educational provider, and every approved provider automatically submits course completions into the CE Broker system.  If you found the course on the CE Broker course search, you do not need to report the course completion.

To search for a course, go to the CE Broker course search, select your profession, desired subject area, and find that course that is right for you.

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You are not able to sign up for a course at the CE Broker website.  The link attached to the course listing will take you to the educational provider’s website and you can register there.  Remember, by using the CE Broker course search you can be certain that the course you sign up for is being offered by an approved provider which will automatically submit completions to CE Broker.  The course search is also now available on the CE Broker iPhone App which can be downloaded from the app store or from iTunes.

For more information go to the CE Broker website.