CE Broker Business Continuity During COVID-19

As the COVID-19 pandemic and the situation here in the United States continues to evolve, we are taking measures to ensure the health and safety of our staff while continuing to support the needs of those we serve.

Because our partners are on the front line of this pandemic, it is our goal and responsibility to maintain the high level of service we deliver to your team and organization.

Here’s how we plan to do that.

A remote workforce: For nearly a decade, CE Broker has embraced remote work as an important characteristic of its ‘live balanced’ core value. We have enacted a remote work policy for our Jacksonville and Boulder offices. Because of our history of remote work, our teams are prepared to continue with their duties and respond to any new local, state, or federal guidelines.

Role redundancies and geographically diverse staff: For some time, CE Broker has instituted a staffing strategy that includes redundancies in all positions, including geographic redundancy.

This paves the way for operations to continue at normal service levels in the event a staff member is unable to perform their functions.

Our Partner Success, Implementation, Sales and Marketing, Quality Assurance, Support and Management/Leadership duties are all carried out by redundant teams, giving you peace of mind that we’re here to support you during this unprecedented time.

Furthermore, tools are in place to ensure transparency and visibility into the work of our staff. In the event a staff member designated to your organization is unable to work, our team has the ability to review a robust and comprehensive account of historical transactions/communications, meeting notes, account details, and more.

Highly available data hosting: CE Broker’s systems are hosted redundantly throughout locations geographically dispersed across the US. Our teams have access to our software securely from anywhere.

Employee health and safety: As the situation continued to progress over the past few weeks, CE Broker made our staff’s health and wellness its top priority, instituting mandatory remote work for individuals who have traveled to high risk areas, in alignment with recommendations from the CDC, enhancing sanitation protocols in our offices, canceling all non-essential work travel, and more.

Our top priority will always be the safety of our employees, and regardless of our transition to a fully-remote workforce, we will continue to support our team and stay focused on the health and safety of the communities we are honored to serve.

We at CE Broker are monitoring the situation closely and plan to take the necessary steps to continue serving your team at full capacity without compromising the safety of our staff in accordance with local, state, and federal recommendations.

Be well.
Justin Mann
Chief Operating Officer
CE Broker

Using the freemium model to improve CE tracking

CEB-Blog-Freemium-MAt CE Broker, we work with state licensing boards and healthcare professionals to track continuing education. Because we work with government agencies, we have to operate differently than other software as a service (SaaS) companies. This is where our freemium business model comes in.

A freemium business model is defined as a company that offers both free and paid account options. The practice of this business model can vary, but at CE Broker, we use this model to provide a free account to any licensee who needs one.

In fact, our goal for growth is to get as many free users tracking their CE with us as possible. As CEO of Evernote said, “The easiest way to get 1 million people paying, is to get 1 billion people using.”

In order to make the freemium model work for CE Broker and its users, there are three priorities we continually focus on:

A comprehensive free service.

The freemium model allows us to be absolutely cost-free to boards and licensees.  We continually improve our product and maintain the expectation that most will use it for free.

Support that defines the experience.

We believe that great customer service makes or breaks a SaaS company.  In a complex industry like licensure, offering help is critical. The small percentage who choose to subscribe to our upgraded services allow us to provide phone, chat, and email support to all of our users.

Above and beyond upgrades.

Because we give away some of our best and most helpful tools, our upgraded account options have to be stellar. Our upgraded accounts automate and simplify CE tracking and improvement of those tools is a constant endeavor.

Working with government agencies in a complex field is not right for every SaaS company. In CE Broker’s case, the freemium model has been invaluable to our success.

 

Avoiding 5 Common CE Auditing Problems

CEB-Blog-5CommonAuditingProblems-M.pngWhat are the biggest barriers standing between you and implementing a streamlined CE tracking and auditing system? 

Is it that your budget just won’t allow for a new system?

Is it that you already have limited resources and can’t imagine stretching yourself thinner?

Is it that new regulation is often met with skepticism or even resistance?

Is it that rates of compliance are too important to risk with a new system?

Is it that making big changes just seems too big an obstacle to overcome?

 

CE Broker can solve every one of these problems. 

 

Budgetary constraints are real.

We understand that budgets are strict and limited. That’s why CE Broker is free for all stakeholders.

We only make money from 100% optional licensee upgrade services like our Professional and Concierge Accounts. This allows us to remain free for everyone involved.

Boards can actually save money using CE Broker. Our auditing software, CE tracking system, renewal communication, dedicated partner success manager, and support center: All free.  

 

Resources are limited.

Taking calls from licensees and providers, troubleshooting issues, and manual audits. Sound familiar?

CE Broker eliminates cumbersome, paperwork-ridden auditing. We also handle customer service to licensees and educational providers.  We have a highly-trained support center in Jacksonville, FL that is prepared to answer specific questions from your licensees.

Boards can actually free up their resources by signing on with CE Broker. Why are you doing it all yourself, again?

 

New regulation is always scary.

Telling your licensees that they have to do something new in order to renew their licenses is almost always met with resistance. This has been the case for every board we successfully track for today.

But by offering well-trained support staff to ease the transition and a dedicated partner success manager to troubleshoot on the board level, we make that transition as easy as possible. Anyone truly interested in simplifying licensure and saving money will be interested in CE Broker.

 

Compliance rates are king.

Arguably, the most important thing is compliance rates, or licensee competence. CE Broker is proven to increase rates of compliance and licensee clarity.

With renewal reminders and rules and regulation change notifications, licensees can be informed and stay up to date on their compliance status. Our digital tracking tools and compliance transcripts empower licensees to become compliant on time.

 

Shaking things up is difficult.

If you’re reading this, you may be considering simplifying licensure for your organization. But making big changes is not easy, especially when there are so many stakeholders to consider.

When so much is at stake, shaking things up can seem too big a risk to be worthwhile. Resources, like our support center and automated auditing, increase compliance rates, and is absolutely free to all stakeholders.

What is a fully-hosted application?

There are many reasons why CE Broker is the best at what we do; from our email communication system that maximizes licensee compliance, to our helpful support center. But one of the main reasons CE Broker is the simplest tool to track course completions and perform audits is because we are a fully-hosted application.

The definition of a fully-hosted application is one hosted and powered from remote cloud infrastructure and is accessed globally through the Internet.  Information is available all of the time through a single point of access.

But what does our fully-hosted application mean for boards and providers?

  • Makes it simple for providers and licensees to enter and track course completions. A licensee can log in to their account and see their complete course history at the click of a button. Because the information is so simple to input, boards are more likely to get full and accurate information.
  • Ensures that information is always available. One of the most stressful parts of tracking course completions and auditing licensees is all of the paperwork. Creating it, filing it, finding it when necessary – it can get very difficult to maintain. Regulating boards, providers, and licensees can access licensee information quickly and easily through CE Broker.
  • Makes auditing a one-click process. The days of shuffling piles of paperwork around to confirm that a licensee has completed their renewal requirements are over! Because all course completions are reported to CE Broker, the information is compiled and ready to be confirmed by regulating boards.
  • Ensures that boards will never have to perform system maintenance. We invest a lot of time, resources, and effort into maintaining our website. We have team members working around the clock to make sure that this fully-hosted system is working for you consistently and effectively.

With CE Broker’s fully-hosted system, all the information you need is always at your fingertips. To learn more about our comprehensive compliance tracking system, check out our features page.

What is a fully hosted application?

fully hosted application header

There are many reasons why CE Broker is the best at what we do; from our comprehensive communication system that maximizes compliance, to our support center full of highly trained experts who are well-versed in CE rules. But one of the main reasons CE Broker is the simplest tool to track CE and perform audits is because we are a fully-hosted application.

The definition of a fully-hosted application is one hosted and powered from remote cloud infrastructure and is accessed globally through the Internet. Information is available all of the time through a single point of access.

But what does our fully-hosted application mean for boards, CE providers, and licensees?

  • Makes it simple for providers and licensees to enter and track CE course completions. A licensee can log in to their account and see their complete CE history at the click of a button. Because the information is so simple to input, boards are more likely to get full and accurate information.
  • Ensures that information is always available. One of the most stressful parts of tracking course completions and auditing licensees is all of the paperwork. Creating it, filing it, finding it when necessary – it can get very difficult to maintain. Regulating boards, providers, and licensees can access licensee information quickly and easily.
  • Makes auditing a one-click process. The days of shuffling piles of paperwork around to confirm that a licensee has completed their renewal requirements are over! Because all CE course completions are reported to CE Broker, the information is compiled and ready to be confirmed by regulating boards.
  • Ensures that boards will never have to perform system maintenance. We invest a lot of time, resources, and effort into maintaining our website. We have team members working around the clock to make sure that this fully-hosted system is working for you consistently and effectively.
  • Keeps track of CE rules and regulations as they change and quickly updates the system to accurately track the new requirements. We also use our communication system to help inform licensees of new CE rules.

With CE Broker’s fully-hosted system, all the information you need is always at your fingertips. To learn more about our comprehensive compliance tracking system, check out our features page.

CE Broker is partnering with the South Carolina Board of Nursing!

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CE Broker is excited to announce our new partnership with the South Carolina Board of Nursing! As a continuing education management system with over 13 years experience, CE Broker is well-equipped and eager to help Nursing professionals in South Carolina track progress and simplify the license renewal process.

In a no-cost contract, the license renewal process will be easier for everyone. From the board level, to education providers, to Nursing professionals. CE Broker provides instant peace of mind for the licensee and a streamlined process for the board.

With CE Broker, education providers and licensees will be entering CE course completions and exemptions electronically through the tracking system and will receive confirmation when they are complete. The board can then instantly verify that all CE requirements have been met. The result?  Happier licensees and higher rates of compliance.

“Turbo Tax has simplified filing taxes for millions of people each year,  making a complex task effortless. We are doing the same thing for continuing education,” says Brian Solano, CE Broker’s CEO. “You can choose to do your taxes on your own, but why do that when there are so many great inexpensive services out there that make it easy?”

Because healthcare professionals have many other things to do in everyday life, CE Broker offers free iPhone and Android apps that licensees use to see their requirements, check their CE Compliance status, and report continuing education hours. CE Broker has made compliance mobile.

CE Broker also employs a full-time support center available via phone, live chat, and email to help licensees report their hours on time.

All of this is provided at no cost to the State. The company funds their operations by offering voluntary subscription services to employers & licensees.

CE Broker was founded in 2003 to track continuing education for the Florida Department of Health and now works with boards all across the United States.

Attention North Carolina Respiratory Care Professionals!

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CE Broker is the official CE compliance system for many boards, and the North Carolina Reparatory Care Board is one of them. That means that CE Broker is at your disposal to make tracking your renewal requirements as easy as possible!

CE Broker also goes beyond partnering with Boards. We work with professional associations like the North Carolina Society of Respiratory Care to get to the heart of what really matters to Respiratory Therapy professionals.

The NCSRC has negotiated a $5 discount to CE Broker Professional Accounts. This gives you access to a Compliance Transcript which automatically calculates any renewal requirements you have left to complete. This takes the confusion out of continuing education and puts the focus back where is belongs: on learning.

If you are currently a member of the NCSRC, email ncsrc@ncsrc.org to get your professional discount code.

If you are not a member, you can learn more about the North Carolina society for Respiratory Care here.

Clinical Lab Personnel Requirements

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Florida Clinical Lab Personnel, it’s about time to renew your license! Your August 31st renewal date is quickly approaching. We want to be sure that your renewal process is quick and painless so this blog will lay out all of your requirements and answer any questions you might have. You will find different sections dedicated to the different professions within Clinical Laboratory Personnel: Clinical Laboratory Director, Supervisor, Technician, Technologist and Public Health Technologist.  For each profession there is a chart with renewal requirements and some helpful hints. Find your profession below to learn more!

Clinical Laboratory Director:

Is it your First Time Renewal?

Clinical Lab Personnel initially licensed within the biennium are exempt from the continuing education requirements with the exception of two hours of prevention of medical errors and one hour of HIV/AIDS.

Clinical Laboratory Supervisor:

Clinical Laboratory Supervisor CE Requirements
Clinical Laboratory Supervisor CE Requirements

Is it Your First Time Renewal?

Clinical Lab Personnel initially licensed within the biennium are exempt from the continuing education requirements with the exception of two hours of prevention of medical errors and one hour of HIV/AIDS.

Clinical Laboratory Technician:

Clinical Laboratory Technician CE Requirements
Clinical Laboratory Technician CE Requirements

Is it Your First Time Renewal?

Clinical Lab Personnel initially licensed within the biennium are exempt from the continuing education requirements with the exception of two hours of prevention of medical errors and one hour of HIV/AIDS.

Clinical Laboratory Technologist:

Clinical Laboratory Technologist CE Requirements.
Clinical Laboratory Technologist CE Requirements.

Is it Your First Time Renewal?

Clinical Lab Personnel initially licensed within the biennium are exempt from the continuing education requirements with the exception of two hours of prevention of medical errors and one hour of HIV/AIDS.

Public Health Technologist:

Public Health Technologist CE Requirements.
Public Health Technologist CE Requirements.

Is it Your First Time Renewal?

Clinical Lab Personnel initially licensed within the biennium are exempt from the continuing education requirements with the exception of two hours of prevention of medical errors and one hour of HIV/AIDS.

More Information:

For more information on the renewal process, you can visit the Florida Board of Clinical Lab Personnel website and click on the “Renewal” tab at the top of the screen or you can simply click on the link above. If you want to renew your license through the Florida Department of Health, click on this link to be redirected to their website.

We are dedicated to helping you successfully renew your license so we have plenty of tools for you to utilize if you have any questions! We have added a special Clinical Lab Personnel FAQ section just for you in our Support pages. To find a specific course to fulfill any unmet requirements, you can watch our Course Search video by clicking on the picture below.

Watch our Course Search Video here to walk you through how to find the course you need

For your ultimate worry-free, personalized solution try our 7-Day Trial for our Professional Account. With your Professional Account you can access your CE Compliance Transcript, receive continuing education and license deadline reminders, report CE to your account and much more to simplify your renewal process.

 

How do I track for multiple licenses?

Track multiple licenses in one account
Tracking CE for multiple licenses doesn’t have to be a burden. CE Broker is now used as a tracking tool for the Florida Department of Health, Ohio Chemical Dependency Professionals Board, Ohio Board of Speech-Language Pathology and Audiology, Georgia Board of Massage Therapy, Georgia Board of Nursing, Alabama Board of Occupational Therapy, Michigan Board of Electricians, Wyoming Board of Psychology, District of Columbia Board of Nursing, North Carolina Board of Respiratory Care and still partnering rapidly to other boards. We’re here to make your continuing education process easier than ever with the option to track for any license associated with those state boards in just ONE CE Broker account.

Here’s how:

1. Create an account. If you haven’t already, sign up with an account of your choice to report CE and confidently track your CE compliance status for all licenses you may hold. Not sure what account you want to have? Read over the accounts below and choose the best option for you:

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The Basic Account includes your course history, which displays all course completions already reported by you or approved educational providers. You can report any additional continuing education and see your compliance status. You’ll need to manually calculate compliance by comparing your completed hours to your Board’s rules and find the gaps (you’ll also need to take into consideration a variety of factors that might change your requirements: license cycle, status, specialties, exemptions, etc.)

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With the Professional Account ($29 per year) we do all the manual guesswork for you. Your CE Compliance Transcript breaks down your requirements and applies your courses in real time so you can see what’s missing. This will prevent you from taking courses unnecessarily, show you if any of your hours do not actually count, and will guarantee compliance with your Board’s rules when your account reads “Complete.” With this account, you can also access your Transcript on our iPhone &Android apps.

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Our Concierge Account ($99 a year) was created for the professional who has a multitude of courses that must be submitted manually.  Your personal account manager reports your CE for you and makes sure you are not short any hours.

2. Log in to your Account.  Adding a license will be different depending on which account type you have. If you have a Basic Account, you can only link two licenses from within the same state. You could not, for example, link a Florida license and a Georgia license. You will also need to call the CE Experts and have them link your other license for you as you will not have the ability to add it yourself. If you have a Professional or Concierge Account, you may follow the directions below. But remember, if you have a Concierge Account, your Personal Concierge Account Manager can link your licenses for you!
Step 1:
Log in to your existing account
Step 2:
Select “+ License/Certification” from the bottom of your Dashboard.
Step 3:
Choose the option to add a license and enter your license number.
Step 4:
Once the CE Experts have verified and linked your licenses, you’ll see each license on your Dashboard. You can view your course history and compliance status for each license by clicking on it.
If you have any questions, contact our awesome team of CE Experts! You can call, email or live chat them anytime Monday-Friday from 8am-8pm.

Nursing Requirements for License Renewal

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Florida Registered Nurses — for all of you who are about to renew your license (with an expiration date of 4/30/2016), we want to give you a quick visual of all of your CE requirements. You don’t want to have any surprises when you are renewing your license! There is a chart below with your renewal requirements:

Nursing CE Requirements Chart

For more information on the renewal process, you can visit the Florida Board of Nursing website and click on the “Renewal” tab at the top of the screen or you can simply click on the link above. If you want to renew your license through the Florida Department of Health, click on this link to be redirected to their website.

What If This Is My First Renewal?

There are a few things to keep in mind if you are renewing your license for the first time.

If you are initially licensed by examination during the current biennium, you are exempt from the general CEU requirements for the first renewal. You must complete 2 hours of medical errors, 2 hours of laws and rules and 1 hour of HIV/AIDS (all must be taken from a Florida Board of Nursing approved provider).

If you are initially licensed by endorsement during the current biennium and took the exam in another state within the biennium, you are exempt from general CEU hours.  You must complete 2 hours of medical errors, 2 hours laws and rules and 1 hour of HIV/AIDS (all must be taken from a Florida Board of Nursing approved provider).

If you do not qualify for the exemption in your first renewal, you must complete 1 hour per month (not literally just used for calculation purposes) remaining in the biennium from the date the license was issued. These hours must include 2 hours of medical errors, 2 hours laws and rules and 1 hour of HIV/AIDS (all must be taken from a Florida Board of Nursing approved provider)

CE Broker iPhone and Android Apps- Continuing Education Simplified.

Our free CE Broker iPhone or Android app, available in the iTunes Store and in Google Play, is the best way to manage your CE from anywhere, anytime. You can create a FREE Basic Account and even upgrade to a Professional or Concierge account with your iTunes/Google Play account, if you so desire. That means no credit card is required since your account on file is automatically charged. Once you download the app you need, you can see your Course History, Report CE, use the Course Search Tool and even view your CE Compliance Transcript. Visit the iTunes or Google Play store and download your app for free today!

What if I Have Questions?

We are dedicated to helping you successfully renew your license so we have plenty of tools for you to utilize if you have any questions! We added a special Nurse FAQ just for you in our Support pages which includes all of the most commonly asked questions from other licensees in your profession. Want to learn more about CE Broker? Watch the video below!

For your ultimate worry-free, personalized solution try our 7-Day Trial for our Professional Account. With your Professional Account you can access your CE Compliance Transcript, receive continuing education and license deadline reminders, report CE to your account and much more to simplify your renewal process.

And remember…. don’t get overwhelmed. We are here to help you! 

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