When CE Broker launched its new website, it created a new Live Chat feature that can connect you directly to a CE Broker Help Desk Representative. Whether you are a healthcare professional, employer, or educational provider, you can get immediate, reliable answers to your queries. To access this feature and chat with a representative, click “Live Chat” at the top right corner of the CE Broker homepage. The Live Chat’s additional features are explained below.
Once you open the Live Chat, you’ll be prompted to enter your name – the first name will suffice. Then the Live Chat will tell you, “You are now chatting with ‘[name]’.”
You are now connected with a CE Broker Representative who can answer all of your questions. The Help Desk operates from 8 a.m. – 5 p.m. Monday through Friday, so this may be a convenient way to get assistance when you do not have time to call.
Once your questions have been answered, you can choose to either email yourself or print a transcript of the conversation. To send an email, click the email icon in the upper right-hand corner of the Chat Window and enter your address. Similarly, click the printer icon to print the conversation. When you are finished, click “Close,” and you are done.
If you have any additional questions, please call our Help Desk at 1-877-434-6323, or you could of course, use our Live Chat feature.