Using the freemium model to improve CE tracking

CEB-Blog-Freemium-MAt CE Broker, we work with state licensing boards and healthcare professionals to track continuing education. Because we work with government agencies, we have to operate differently than other software as a service (SaaS) companies. This is where our freemium business model comes in.

A freemium business model is defined as a company that offers both free and paid account options. The practice of this business model can vary, but at CE Broker, we use this model to provide a free account to any licensee who needs one.

In fact, our goal for growth is to get as many free users tracking their CE with us as possible. As CEO of Evernote said, “The easiest way to get 1 million people paying, is to get 1 billion people using.”

In order to make the freemium model work for CE Broker and its users, there are three priorities we continually focus on:

A comprehensive free service.

The freemium model allows us to be absolutely cost-free to boards and licensees.  We continually improve our product and maintain the expectation that most will use it for free.

Support that defines the experience.

We believe that great customer service makes or breaks a SaaS company.  In a complex industry like licensure, offering help is critical. The small percentage who choose to subscribe to our upgraded services allow us to provide phone, chat, and email support to all of our users.

Above and beyond upgrades.

Because we give away some of our best and most helpful tools, our upgraded account options have to be stellar. Our upgraded accounts automate and simplify CE tracking and improvement of those tools is a constant endeavor.

Working with government agencies in a complex field is not right for every SaaS company. In CE Broker’s case, the freemium model has been invaluable to our success.

 

Avoiding 5 Common CE Auditing Problems

CEB-Blog-5CommonAuditingProblems-M.pngWhat are the biggest barriers standing between you and implementing a streamlined CE tracking and auditing system? 

Is it that your budget just won’t allow for a new system?

Is it that you already have limited resources and can’t imagine stretching yourself thinner?

Is it that new regulation is often met with skepticism or even resistance?

Is it that rates of compliance are too important to risk with a new system?

Is it that making big changes just seems too big an obstacle to overcome?

 

CE Broker can solve every one of these problems. 

 

Budgetary constraints are real.

We understand that budgets are strict and limited. That’s why CE Broker is free for all stakeholders.

We only make money from 100% optional licensee upgrade services like our Professional and Concierge Accounts. This allows us to remain free for everyone involved.

Boards can actually save money using CE Broker. Our auditing software, CE tracking system, renewal communication, dedicated partner success manager, and support center: All free.  

 

Resources are limited.

Taking calls from licensees and providers, troubleshooting issues, and manual audits. Sound familiar?

CE Broker eliminates cumbersome, paperwork-ridden auditing. We also handle customer service to licensees and educational providers.  We have a highly-trained support center in Jacksonville, FL that is prepared to answer specific questions from your licensees.

Boards can actually free up their resources by signing on with CE Broker. Why are you doing it all yourself, again?

 

New regulation is always scary.

Telling your licensees that they have to do something new in order to renew their licenses is almost always met with resistance. This has been the case for every board we successfully track for today.

But by offering well-trained support staff to ease the transition and a dedicated partner success manager to troubleshoot on the board level, we make that transition as easy as possible. Anyone truly interested in simplifying licensure and saving money will be interested in CE Broker.

 

Compliance rates are king.

Arguably, the most important thing is compliance rates, or licensee competence. CE Broker is proven to increase rates of compliance and licensee clarity.

With renewal reminders and rules and regulation change notifications, licensees can be informed and stay up to date on their compliance status. Our digital tracking tools and compliance transcripts empower licensees to become compliant on time.

 

Shaking things up is difficult.

If you’re reading this, you may be considering simplifying licensure for your organization. But making big changes is not easy, especially when there are so many stakeholders to consider.

When so much is at stake, shaking things up can seem too big a risk to be worthwhile. Resources, like our support center and automated auditing, increase compliance rates, and is absolutely free to all stakeholders.

What is a fully-hosted application?

There are many reasons why CE Broker is the best at what we do; from our email communication system that maximizes licensee compliance, to our helpful support center. But one of the main reasons CE Broker is the simplest tool to track course completions and perform audits is because we are a fully-hosted application.

The definition of a fully-hosted application is one hosted and powered from remote cloud infrastructure and is accessed globally through the Internet.  Information is available all of the time through a single point of access.

But what does our fully-hosted application mean for boards and providers?

  • Makes it simple for providers and licensees to enter and track course completions. A licensee can log in to their account and see their complete course history at the click of a button. Because the information is so simple to input, boards are more likely to get full and accurate information.
  • Ensures that information is always available. One of the most stressful parts of tracking course completions and auditing licensees is all of the paperwork. Creating it, filing it, finding it when necessary – it can get very difficult to maintain. Regulating boards, providers, and licensees can access licensee information quickly and easily through CE Broker.
  • Makes auditing a one-click process. The days of shuffling piles of paperwork around to confirm that a licensee has completed their renewal requirements are over! Because all course completions are reported to CE Broker, the information is compiled and ready to be confirmed by regulating boards.
  • Ensures that boards will never have to perform system maintenance. We invest a lot of time, resources, and effort into maintaining our website. We have team members working around the clock to make sure that this fully-hosted system is working for you consistently and effectively.

With CE Broker’s fully-hosted system, all the information you need is always at your fingertips. To learn more about our comprehensive compliance tracking system, check out our features page.

What is a fully hosted application?

fully hosted application header

There are many reasons why CE Broker is the best at what we do; from our comprehensive communication system that maximizes compliance, to our support center full of highly trained experts who are well-versed in CE rules. But one of the main reasons CE Broker is the simplest tool to track CE and perform audits is because we are a fully-hosted application.

The definition of a fully-hosted application is one hosted and powered from remote cloud infrastructure and is accessed globally through the Internet. Information is available all of the time through a single point of access.

But what does our fully-hosted application mean for boards, CE providers, and licensees?

  • Makes it simple for providers and licensees to enter and track CE course completions. A licensee can log in to their account and see their complete CE history at the click of a button. Because the information is so simple to input, boards are more likely to get full and accurate information.
  • Ensures that information is always available. One of the most stressful parts of tracking course completions and auditing licensees is all of the paperwork. Creating it, filing it, finding it when necessary – it can get very difficult to maintain. Regulating boards, providers, and licensees can access licensee information quickly and easily.
  • Makes auditing a one-click process. The days of shuffling piles of paperwork around to confirm that a licensee has completed their renewal requirements are over! Because all CE course completions are reported to CE Broker, the information is compiled and ready to be confirmed by regulating boards.
  • Ensures that boards will never have to perform system maintenance. We invest a lot of time, resources, and effort into maintaining our website. We have team members working around the clock to make sure that this fully-hosted system is working for you consistently and effectively.
  • Keeps track of CE rules and regulations as they change and quickly updates the system to accurately track the new requirements. We also use our communication system to help inform licensees of new CE rules.

With CE Broker’s fully-hosted system, all the information you need is always at your fingertips. To learn more about our comprehensive compliance tracking system, check out our features page.

CE Broker is partnering with the South Carolina Board of Nursing!

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CE Broker is excited to announce our new partnership with the South Carolina Board of Nursing! As a continuing education management system with over 13 years experience, CE Broker is well-equipped and eager to help Nursing professionals in South Carolina track progress and simplify the license renewal process.

In a no-cost contract, the license renewal process will be easier for everyone. From the board level, to education providers, to Nursing professionals. CE Broker provides instant peace of mind for the licensee and a streamlined process for the board.

With CE Broker, education providers and licensees will be entering CE course completions and exemptions electronically through the tracking system and will receive confirmation when they are complete. The board can then instantly verify that all CE requirements have been met. The result?  Happier licensees and higher rates of compliance.

“Turbo Tax has simplified filing taxes for millions of people each year,  making a complex task effortless. We are doing the same thing for continuing education,” says Brian Solano, CE Broker’s CEO. “You can choose to do your taxes on your own, but why do that when there are so many great inexpensive services out there that make it easy?”

Because healthcare professionals have many other things to do in everyday life, CE Broker offers free iPhone and Android apps that licensees use to see their requirements, check their CE Compliance status, and report continuing education hours. CE Broker has made compliance mobile.

CE Broker also employs a full-time support center available via phone, live chat, and email to help licensees report their hours on time.

All of this is provided at no cost to the State. The company funds their operations by offering voluntary subscription services to employers & licensees.

CE Broker was founded in 2003 to track continuing education for the Florida Department of Health and now works with boards all across the United States.

Attention North Carolina Respiratory Care Professionals!

ncsrc-logo

CE Broker is the official CE compliance system for many boards, and the North Carolina Reparatory Care Board is one of them. That means that CE Broker is at your disposal to make tracking your renewal requirements as easy as possible!

CE Broker also goes beyond partnering with Boards. We work with professional associations like the North Carolina Society of Respiratory Care to get to the heart of what really matters to Respiratory Therapy professionals.

The NCSRC has negotiated a $5 discount to CE Broker Professional Accounts. This gives you access to a Compliance Transcript which automatically calculates any renewal requirements you have left to complete. This takes the confusion out of continuing education and puts the focus back where is belongs: on learning.

If you are currently a member of the NCSRC, email ncsrc@ncsrc.org to get your professional discount code.

If you are not a member, you can learn more about the North Carolina society for Respiratory Care here.

CE Broker Partnerships with Associations and Societies

Are you a member of a Florida Association or Society? If so, you may be eligible for a discount to our awesome Professional Account! When an Association or Society partners with us at CE Broker, we make sure they have access to help you reach CE Compliance. If you are a member of one of the Associations or Societies listed below, contact them for your promotion code so you can take charge of your compliance!

Massage Therapy:
Florida State Massage Therapy Association
American Massage Therapy Association (Florida Chapter)
Florida Assisted Living Association

Optometry:
Broward County Optometric Association
Florida Optometric Association
Lake Region Optometric Association
Palm Beach County Optometric Association

Medical Doctors, Physician Assistants, Anesthesiologist Assistants, Osteopathic Physicians:
Charlotte County Medical Society
Dade County Medical Association
Duval County Medical Society
Escambia County Medical Society
Flagler County Medical Society
Florida Academy of Family Physicians
Florida Assoc. Directors of Nursing Home Administration
FL Assoc for the Study of Headache and Other Neurological Disorders
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Florida Medical Association
Florida Medical Directors Association
Florida Psychiatric Society
Hillsborough County Medical Association

Podiatric Physician:
Charlotte County Medical Society
Florida Physicians Association
Florida Podiatric Medical Association

Diagnostic Radiological Physicist, Medical Health Physicist, Medical Nuclear Radiological Physicist, Therapeutic Radiological Physicist:
Florida American Association of Physicists in Medicine

Registered Nurse:
Florida Assisted Living Association
Florida Assoc. Directors of Nursing Home Administration
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Florida Healthcare Association
Florida Hospices & Palliative Care, Inc
Florida Nurse Practitioner Network
Florida Society of Oncology Social Workers

Registered Pharmacy Technician:
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Florida Hospices & Palliative Care, Inc
Nigerian Pharmacist Association of Tampa Bay
Florida Pharmacy Association

Psychologist, School Psychologist:
Florida Association of School Psychologists

Audiologist, Audiologist Assistant, Speech-Language Pathologist, Speech-Language Pathology Assistant:
Florida Association of Speech-Language Pathologists & Audiologists

Chiropractic Physician:
Florida Chiropractic Association

Dentist:
Florida Dental Association

Dental Hygienist:
Florida Dental Hygiene Association

Licensed Mental Health Counselor:
Florida Healthcare Association
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Space Coast Mental Health Counselors Association
Florida Mental Health Counselors Association
National Association of Social Workers Florida Chapter
Florida Association for Marriage & Family Therapy
Florida Hospices & Palliative Care, Inc
Florida Society of Oncology Social Workers

Occupational Therapist:
Florida Hospices & Palliative Care, Inc

Advanced Registered Nurse Practitioner:
Florida Medical Directors Association
Florida Society of Oncology Social Workers
Florida Nurse Practitioner Network
Florida Society of Oncology Social Workers
Florida Hospices & Palliative Care, Inc
Florida Healthcare Association
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Florida Assisted Living Association
Florida Association Directors of Nursing Home Administration

Physical Therapist, Physical Therapy Assistant:
Florida Physical Therapy Association

Clinical Lab Technologist:
Florida Society for Clinical Laboratory Science
Florida Association of Homes and Services for the Aging(LeadingAge Florida)

Registered Respiratory Therapist, Certified Respiratory Therapist, Respiratory Care Practitioner Critical Care, Respiratory Care Practitioner Non-Critical Care:
Florida Society for Respiratory Care

Hearing Aid Specialists:
Florida Society of Hearing Healthcare Professionals

Licensed Acupuncturist:
Florida State Oriental Medical Association

Licensed Practical Nurse:
Florida Society of Oncology Social Workers
Florida Assisted Living Association
Florida Assoc. Directors of Nursing Home Administration
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Florida Healthcare Association
Florida Hospices & Palliative Care, Inc
Florida Nurse Practitioner Network

Nursing Home Administrator:
Florida Assisted Living Association
Florida Assoc. Directors of Nursing Home Administration
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Florida Healthcare Association
Florida Hospices & Palliative Care, Inc

Certified Master Social Worker:
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Florida Mental Health Counselors Association
Mental Health Counselors Association Palm Beach County
National Association of Social Workers Florida Chapter
Florida Association for Marriage & Family Therapy
Florida Hospices & Palliative Care, Inc
Florida Society of Oncology Social Workers

Licensed Clinical Social Worker:
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Space Coast Mental Health Counselors Association
Florida Mental Health Counselors Association
Mental Health Counselors Association Palm Beach County
National Association of Social Workers Florida Chapter
Florida Association for Marriage & Family Therapy
Florida Healthcare Association
Florida Hospices & Palliative Care, Inc
Florida Society of Oncology Social Workers

Clinical Lab Personnel:
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Florida Society for Clinical Laboratory Science

Consultant Pharmacist:
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Florida Hospices & Palliative Care, Inc
Nigerian Pharmacist Association of Tampa Bay
Florida Pharmacy Association

Licensed Marriage and Family Therapist:
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Space Coast Mental Health Counselors Association
Florida Mental Health Counselors Association
Mental Health Counselors Association Palm Beach County
National Association of Social Workers Florida Chapter
Florida Association for Marriage & Family Therapy
Florida Healthcare Association
Florida Hospices & Palliative Care, Inc
Florida Society of Oncology Social Workers

Nuclear Pharmacists:
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Florida Hospices & Palliative Care, Inc.
Nigerian Pharmacist Association of Tampa Bay
Florida Pharmacy Association

Pharmacists:
Florida Association of Homes and Services for the Aging(LeadingAge Florida)
Florida Hospices & Palliative Care, Inc.
Nigerian Pharmacist Association of Tampa Bay
Florida Pharmacy Association

If you are a member of an Association or Society that is not listed here, have them contact us!

Exciting, New Course Search!

We just improved our Course Search and we know you’re going to love it. It’s going to make your process of finding approved courses that match your search criteria 10 times easier! We’ll just get right to it and explain all the new exciting features.

1. Filter options

There are multiple different ways you can filter your search down so you get the most accurate courses shown to you in your search.

 Filter by Subject Areas:

Filter by subject area

The filter by Subject Area option will allow you to search by any subject area. Only courses that satisfy the subject area you choose will populate for you. The subject area filter will apply in the self-paced section and live section; it will not apply to the provider section.

Filter by Delivery Types:

Filter by deliver types

Choosing to filter by Delivery Type will give you the option to search by the delivery methods that are approved for your profession. This filter only applies to the section that you are currently on. If you are under the self-paced section, only self-paced delivery methods will display. If you are under the live section, only live delivery methods will show. Like the Subject Area filter, this will not apply for the provider section.

Sort By:

The “Sort By” options are the same for both the self-paced and live sections. The only difference is that the live sections can be filtered by location and date. The filter only applies to the section that you are currently on and is not available in the “Provider Section.”

All filter options and the search bar can be combined to narrow down a search. Live courses can be filtered by entering a State, City or Zip code. They can also be filtered by entering a start date. All of these are options to make sure you easily find the perfect course!

Search Bar:

CourseSearch-SearchBar

To top it all off, you can always search by key terms to find a specific course by using the “Search bar.” The search term you use will apply to all three sections — “Self-Paced, Live Courses and the Provider Section.”

If are no results under the section you are currently on, but there are results under other sections, you will see a red indicator by that section. You will also see a message that says “We found some results in XXXXXX” and will be given a link to that section.

 


 

2. Self-Paced Section:

In this section, you will see a list of all “Self-Paced” courses that are approved for your profession. By default, courses will sort by relevance. In the past, we have referred to “Self-Paced” courses as “Self-Study.” This includes: Audiobridge via Telephone, Audiocassette, CD ROM, Computer Based Training (online courses), Correspondence, Home Study, Mailed Material, Prerecorded Broadcast or Videocassette/DVD.

Course detail of self paced course:

When you see a course that looks compelling, click on it and you will be taken to the course detail page. This will show the information about the course: the type of credit the course is worth, credit hours, provider’s contact number, course tracking number, price, delivery method, a link to register for the course and a description of the course if one is provided. You will also have the option to share this course with your friends via social media!

See a class you may want to take, but you just don’t have time right now? If you are logged into your account, you will be able to bookmark these courses so you can take them at a more convenient time! You can view these Bookmarked courses from within your account.

 

 


 

3. Live Section:

In this section, you will see a list of all live courses that are approved for your profession. Just like in the self-paced section, courses in this live section will by default be sorted by relevance.

Course detail of live course:

When you find a course that you want to take, you can click on that course and see all the necessary information about the course: the type of credit the course is worth, amount of credit hours the course is worth, provider’s contact number, course tracking number, price, delivery method, date the course is being offered, a link to register for the course, a description of the course if one is provided and a location for the course if one is provided by the provider.

You also have the option to share a course with friends who may need the same course through Facebook, Twitter or email. This section will also show you any additional offerings of the same course so you can see if another date fits your schedule better.

See a class you may want to take, but you just don’t have time right now? If you are logged into your account, you will be able to bookmark these courses so you can take them at a more convenient time! You can view these Bookmarked courses from within your account.

 



4. Provider Section:

This section will give you a list of all the providers that are approved for your profession. Providers will be listed in a randomized order that changes daily and will include the provider’s tracking number, address and phone number (if that information has been provided by the provider).

Provider details:

Once you find a provider you like or want to know more about, click on their profile to see more information. Here, you will see a list of the provider’s number, name, phone number, link to website, boards they are approved for, their expiration date and courses that the provider is advertising.

The courses that show in the provider detail are courses offered by that provider. It will list all of the courses a provider is advertising for your profession. If you see a course you want to take from here, you can click on the course and it will link you to the course details of that specific course.