As the COVID-19 pandemic and the situation here in the United States continues to evolve, we are taking measures to ensure the health and safety of our staff while continuing to support the needs of those we serve.
Because our partners are on the front line of this pandemic, it is our goal and responsibility to maintain the high level of service we deliver to your team and organization.
Here’s how we plan to do that.
A remote workforce: For nearly a decade, CE Broker has embraced remote work as an important characteristic of its ‘live balanced’ core value. We have enacted a remote work policy for our Jacksonville and Boulder offices. Because of our history of remote work, our teams are prepared to continue with their duties and respond to any new local, state, or federal guidelines.
Role redundancies and geographically diverse staff: For some time, CE Broker has instituted a staffing strategy that includes redundancies in all positions, including geographic redundancy.
This paves the way for operations to continue at normal service levels in the event a staff member is unable to perform their functions.
Our Partner Success, Implementation, Sales and Marketing, Quality Assurance, Support and Management/Leadership duties are all carried out by redundant teams, giving you peace of mind that we’re here to support you during this unprecedented time.
Furthermore, tools are in place to ensure transparency and visibility into the work of our staff. In the event a staff member designated to your organization is unable to work, our team has the ability to review a robust and comprehensive account of historical transactions/communications, meeting notes, account details, and more.
Highly available data hosting: CE Broker’s systems are hosted redundantly throughout locations geographically dispersed across the US. Our teams have access to our software securely from anywhere.
Employee health and safety: As the situation continued to progress over the past few weeks, CE Broker made our staff’s health and wellness its top priority, instituting mandatory remote work for individuals who have traveled to high risk areas, in alignment with recommendations from the CDC, enhancing sanitation protocols in our offices, canceling all non-essential work travel, and more.
Our top priority will always be the safety of our employees, and regardless of our transition to a fully-remote workforce, we will continue to support our team and stay focused on the health and safety of the communities we are honored to serve.
We at CE Broker are monitoring the situation closely and plan to take the necessary steps to continue serving your team at full capacity without compromising the safety of our staff in accordance with local, state, and federal recommendations.
Chief Operating Officer