Seeking Help Desk Support in Jacksonville, FL

Job Title: Helpdesk Representative

Position Description: CE Broker is the official continuing education tracking system for the Florida Department of Health. We are seeking a proven, highly engaged customer service professional to join our team.  As a Helpdesk Representative, you will be our users first point of contact via phone, email, and live chat support channels. An ideal candidate must be a self motivated individual with excellent verbal and written communication skills. 2 years experience in customer service is required.

Primary Responsibilities

• Provide ongoing excellent service to our clients
• Answer phone calls, email queries, and live chat questions
• Solve customer problems
• Convert sales opportunities into subscriptions
• Manage quality control of the system
• Contribute to the development of our support center database

Knowledge

• Strong understanding of the healthcare profession and industry
• Fluent with all Microsoft Office products including Word, Excel, and Outlook
• Internet Savy

Skills

• Strong client–service orientation
• Creative thinking and analytical problem solving
• Strong interpersonal and communication skills
• Outstanding written and verbal communication skills

Abilities

• Ability to work well with limited supervision
• Ability to multitask and serve customers through multiple platforms at once
• Professional Appearance, Positive Attitude and Excellent communication skills

Educational Requirements
• Associates Degree Required
• Bachelors Degree prefered

Please send resume and cover letter to Careers@CEBroker.com

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