Job Description
CE Broker is the official continuing education tracking system for the Florida Department of Health. We are seeking a proven, highly engaged customer service professional to join our team. As a Customer Service Representative, you will be our system users first point of contact. An ideal candidate must be a self motivated individual with excellent verbal and writen communication skills. 2 years experience in customer service is required
Primary Responsibility:
- Provide ongoing excellent service to our clients via phone, email, and live chat
- Solve customer problems
- Manage quality control of the system
Desired Skills & Experience
Knowledge
• Strong understanding of the healthcare profession and industry
• Fluent with all Microsoft Office products including Word, Excel, and Outlook
• Internet Savy
Skills
• Strong client–service orientation
• Creative thinking and analytical problem solving
• Strong interpersonal and communication skills
• Outstanding written and verbal communication skills
Abilities
• Ability to work well with limited supervision
• Ability to multitask and serve customers through multiple platforms at once
• Professional Appearance, Positive Attitude and Excellent communication skills
Company Description
CE Broker provides an innovative new web-based service to track and manage the continuing education requirements of healthcare professionals for the Florida Department of Health.
Additional Information
Posted: March 29, 2012
Type: Full-time
Experience: Entry level
Functions: Information Technology, Customer Service, Quality Assurance
Industries: Information Technology and Services
Compensation: Hourly Pay with Full Benefits
Apply through Linkedin HERE.