Hiring: Customer Service Representative

Job Description

CE Broker is the official continuing education tracking system for the Florida Department of Health. We are seeking a proven, highly engaged customer service professional to join our team. As a Customer Service Representative, you will be our system users first point of contact. An ideal candidate must be a self motivated individual with excellent verbal and writen communication skills. 2 years experience in customer service is required

Primary Responsibility:

  • Provide ongoing excellent service to our clients via phone, email, and live chat
  • Solve customer problems
  • Manage quality control of the system

Desired Skills & Experience

Knowledge

• Strong understanding of the healthcare profession and industry
• Fluent with all Microsoft Office products including Word, Excel, and Outlook
• Internet Savy

Skills

• Strong client–service orientation
• Creative thinking and analytical problem solving
• Strong interpersonal and communication skills
• Outstanding written and verbal communication skills

Abilities

• Ability to work well with limited supervision
• Ability to multitask and serve customers through multiple platforms at once
• Professional Appearance, Positive Attitude and Excellent communication skills

Company Description

CE Broker provides an innovative new web-based service to track and manage the continuing education requirements of healthcare professionals for the Florida Department of Health.

Additional Information

Posted: March 29, 2012

Type: Full-time

Experience: Entry level

Functions: Information Technology, Customer Service, Quality Assurance

Industries: Information Technology and Services

Compensation: Hourly Pay with Full Benefits

Apply through Linkedin HERE.

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